Chukwuemeka
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Artificial Intelligence is changing how people discover, compare, purchase products online. From suggesting products to tailor made recommendations. AI is being used by retailers to make the buying process faster and more convenient. Artificial Intelligence can analyze a shoppers routine, preferences, previous purchases to suggest relevant products. It can also answer questions through AI chatbots, […]
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The best AI in customer experience is the kind you barely notice, the quiet hand behind faster answers, smoother handoffs and recommendations that feel like someone gets you. 1 in 4 customers say they stopped patronizing a brand because of their poor customer experience, avoiding this kind of moment is a big deal. AI can […]
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Al sales agents often improve speed and consistency yet the same optimization tactics that lift conversion rates can also make interactions feel repetitive, slow, rigid and scripted if they are only tuned to close deals. I think the biggest issue underneath is that an AI agent can technically follow a sales strategy correctly and still […]
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An AI management system is a structured approach for establishing, implementing, maintaining, and improving processes to oversee the development, deployment, operation, and risk management of AI systems across an organization. It applies to any AI system used in organizational decision-making, including internal operational tools and not just customer-facing applications.The reason AIMS exists as a distinct […]
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At its core, AI refers to a machine or computer system’s ability to perform tasks that would typically require human intelligence. It involves programming systems to analyse data, learn from experiences and makes smart decisions guided by human input. Building a responsible Artificial Intelligence: With an ability to synthesize, analyse and act on enormous amounts […]
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AI agents could change online shopping by helping customers compare products, make decisions, track orders, and even complete purchases. But from a SaaS perspective, this raises another question: which platforms are actually equipped to support that experience? SaaS companies are increasingly adding AI agents, recommendation tools, automation, and Customer support features. The interesting part is […]
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Few times a year, a new SaaS product announces an AI assistant, AI agent, or new automation feature. Behind the scenes, some of the basic problems users have complained about for years are still not fixed. Slow interfaces. Poor mobile apps. Weak integrations. Confusing permissions. Bad notifications. Cluttered dashboards. Without a string of doubt, AI […]
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Clay has become the go to name in GTM/RevOps circles this year, and after looking through real user feedback, here’s where I think it stands. What it does well: Clay has access to a large amount of data providers with waterfall enrichment, AI powered research through Claygent that fills the gaps missed by structured database […]
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I recently observed that AI customer support is usually judged wrongly. Companies talk about feedback, swiftness, automation rates, knowledge bases, and how many prompts their AI can give response to. The big issue is what really goes on when the AI is stuck. Is it able to understand that it has failed? Can it tell […]
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Ai has made a lot of everyday tasks ridiculously easy. If you need an email written? AI will write it. You need a meeting minutes summarized? AI to the rescue. You have an idea that needs buttressing? Call AI to help out. Honestly?, it’s been so useful to us. But it gets to a point […]
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I think there’s something ridiculous about the modern SaaS stack. It seems some SaaS users have different tools for customer support, a different one for Chatbot, another for Automation, another for Analytics, another for Email automation and still have another for managing knowledge base. Irrespective of the fact these subscriptions look too much, each one […]
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These weeks a new feature is seemingly launched by every SaaS product. The announcements are made to look impressive and highly immersive, they roll out a polished demo, a list of attractive benefits and few screenshot that tempts users to want to try it immediately. Then you actually use the feature. Sometime’s it’s genuinely useful, […]
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One thing I noticed recently with AI chatbots used by me is that a good knowledge base doesn’t automatically guarantee a good support experience. A bot can be given hundreds of pages of documentation and it might probably answer all the questions to perfection, then someone asks a question that would need tiny context, and […]
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The SaaS industry is changing quickly. Established platforms still dominate many categories, but newer SaaS and AI companies are challenging them by focusing on specific problems and making workflows simpler. One reason businesses explore alternatives is cost. As companies grow, per-seat pricing, usage fees, and expensive add-ons can make a previously affordable tool difficult to […]
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HappyRobot, the AI agent platform for logistics and enterprise ops, closed a $150M Series C on August 4, led by Prysm Capital and co-led by Eurazeo, valuing the company at $1.2B. What’s interesting isn’t just the size of the round — it’s the expansion plan. HappyRobot built its name automating freight and logistics workflows, but […]
