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 Chukwuemeka Praises
Chukwuemeka Praises
September 2, 2026 at 11:59 am

More AI, Same Old Problems: What’s Happening With SaaS

Few times a year, a new SaaS product announces an AI assistant, AI agent, or new automation feature. Behind the scenes, some of the basic problems users have complained about for years are still not fixed. Slow interfaces. Poor mobile apps. Weak integrations. Confusing permissions. Bad notifications. Cluttered dashboards.

Without a string of doubt, AI can be useful, but adding a chatbot to a product with frustrating fundamentals doesn’t enhance the product. Sometimes AI implementation feels like a distraction from what the customers actually want fixed.

Question: When you review a SaaS product, how much should new AI features matter if the core product is still flawed?

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  • Bernice David

    September 2, 2026 at 12:02 pm
    Press 1 for Sales 320 AI Coins
    Rank: More AI, Same Old Problems: What’s Happening With SaaS

    I would weigh AI features as an important differentiator, but not a substitute for product quality. If the core experience is frustrating, an AI assistant can actually make the product feel more impressive without making it better. For me, the review should start with; Does the product solve its core problem without the AI, If the answer is no, the AI gets much less weight.

  • MR-GIL

    September 3, 2026 at 8:46 am
    Press 1 for Sales 480 AI Coins
    Rank: More AI, Same Old Problems: What’s Happening With SaaS

    A great chatbot doesn’t make up for a cluttered dashboard or slow loading times. For me, the core product has to work well on its own. AI is the cherry on top, not the whole cake.

  • Joanna Chinaza

    September 4, 2026 at 7:24 am
    Press 1 for Sales 525 AI Coins
    Rank: More AI, Same Old Problems: What’s Happening With SaaS

    AI features should be a bonus not a substitute for a solid core product. If the basic experience is slow, confusing or undependable, adding AI won’t fix the underlying issues. I’d prioritize usability and reliability first, then judge AI based on whether it really improves the user experience.

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