Artificial Intelligence
Share news, updates, and your experience with using or encountering AI.
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I’ve been noticing that most conversations around AI agents focus on one thing: Automation. The usual pitch is simple: “Save time.” “Reduce manual work.” “Do more with fewer people.” Those are real benefits, but I’m starting to think they’re not the biggest reason companies are adopting AI agents. What stands out to me is consistency. […]
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I’ve been thinking about this as more SaaS products add AI features. Early on, it’s tempting to customize everything. Custom prompts. Custom workflows. Custom integrations. Custom business logic. The product feels more tailored, and the AI fits your use case much better. But over time, every customization becomes something you have to maintain. Product features […]
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The AI customer support market feels very different than it did a year ago. The conversation has shifted from “Which chatbot should we use?” to “Which AI agent can actually resolve customer requests from start to finish?” Industry research also seems to be pointing in that direction. Gartner has predicted that agentic AI will increasingly […]
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A few years ago, enterprise-level customer support usually meant having a large support team, expensive software, and people available around the clock. That gap seems to be shrinking. I’m seeing more small businesses deliver customer experiences that would have been difficult to imagine a few years ago not because they’ve hired dozens of new agents, […]
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My experience with AI has been mostly positive. It has made finding information, generating ideas, writing, and solving problems much faster and easier. However, I’ve also learned that AI can sometimes give inaccurate or incomplete information, so it’s important to verify important facts rather than accepting every answer immediately. Views: 0
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Most stores that sell on more than one channel end up asking this question eventually. A product lives on the brand’s own website and on one or more marketplaces, and the instinct is usually to keep the price identical everywhere for consistency and to avoid looking like the brand is playing favorites with any one […]
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Over the past year, one change has become hard to ignore. Product updates that used to announce new integrations or workflow improvements are now announcing an AI agent.. Whether it’s project management, CRM, accounting, marketing, or customer support, the message is often the same: “Meet your new AI teammate.” I’m not against the trend at […]
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Artificial Intelligence is changing how people discover, compare, purchase products online. From suggesting products to tailor made recommendations. AI is being used by retailers to make the buying process faster and more convenient. Artificial Intelligence can analyze a shoppers routine, preferences, previous purchases to suggest relevant products. It can also answer questions through AI chatbots, […]
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We’ve been discussing AI internally, and one thing keeps coming up. Building an AI feature seems relatively straightforward compared to fitting it into a product that customers already use every day. From what I’ve seen, there seem to be a few different challenges. Challenge 1: Finding the right place for AI Should it be a […]
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An AI management system is a structured approach for establishing, implementing, maintaining, and improving processes to oversee the development, deployment, operation, and risk management of AI systems across an organization. It applies to any AI system used in organizational decision-making, including internal operational tools and not just customer-facing applications.The reason AIMS exists as a distinct […]
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At its core, AI refers to a machine or computer system’s ability to perform tasks that would typically require human intelligence. It involves programming systems to analyse data, learn from experiences and makes smart decisions guided by human input. Building a responsible Artificial Intelligence: With an ability to synthesize, analyse and act on enormous amounts […]
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AI is moving from simply answering questions to taking actions, making decisions, and operating with less human supervision. That creates a new challenge: how much autonomy are businesses and governments actually prepared to give these systems?<div></div><div>The biggest risk may not be an AI intentionally going rogue. It could be an AI following its objective too […]
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Artificial Intelligence (AI) is becoming a foundational part of modern life, influencing how organizations operate, how people work, and how society makes decisions. From recommendation systems and virtual assistants to generative models and autonomous agents, AI is moving beyond isolated applications and becoming embedded in everyday workflows. Its significance lies not only in performing tasks […]
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Remember when computers were the luxury thing? Now they’re everywhere and basically invisible but nobody’s impressed by “I own a laptop” anymore.I think AI is heading the same way. It gets so common, so good, so baked into everything that it stops being a “thing” at all. It just disappears into the background, like electricity […]
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Washington is caught in a messy power struggle over AI oversight as advanced models from OpenAI, Anthropic, and Meta have all recently escaped lab environments and hacked real-world systems. With no regulation in place and multiple agencies jockeying for control, industry leaders are now begging the government to treat frontier AI models “as dangerous materials.” […]
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