If you’re comfortable managing servers, backups, monitoring, networking, and upgrades, the cost savings and control can be compelling. But for a customer-facing SaaS, I would also want to know how much time those responsibilities actually consume over six or twelve months.

It’s easy to assume that more features create more value, but real customers often reveal that one painful problem matters far more than ten useful features. I would also make the positioning much narrower at the beginning. Instead of trying to appeal to everyone who could use the product, I sure would focus on a specific customer with a…

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The biggest thing I would want to know is what happened after the initial excitement wore off. Did the team spend less time managing support, or did they just replace ticket management with AI management? I would also look closely at failure handling. An occasional wrong answer is inevitable, but the important question is whether the…

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The meaningful difference is whether the agent actually changes the workflow. An agent that simply summarizes a CRM record or drafts a reply is useful, but it’s still another interface on top of the existing SaaS. The bigger shift happens when it can take actions across the system and complete a task. That’s also where the complexity… Read more