I’ve noticed something interesting over the last few months.

A few years ago, every SaaS company was racing to add dashboards.

Then everyone added automation workflows.

Now it feels like every product roadmap starts with the same feature:

“AI Agent.”

CRM platforms have agents.
Help desk platforms have agents.
Project management tools have agents.
Analytics tools have agents.

What’s interesting is that many of these products aren’t actually replacing workflows. They’re adding another layer on top of existing workflows.

For users, that creates a new challenge:

Instead of learning one SaaS tool, teams now have to learn the tool plus its AI layer. I’m curious whether we’re seeing a genuine platform shift or simply the latest SaaS feature cycle.

Has anyone here deployed one of these AI agents in production and seen measurable results?