AI is becoming more of a co-worker and less of a tool. AI features now feel less like another tool to learn and more like a capable teammate that helps users make decisions, automate tasks and move faster.

Yes i have, at a train station recently. It was just so satisfying to interact with and the feedback was really helpful

When the conversation of using AI to understand customers came up in the past i was very skeptical it was practical, now i know better and seeing it play out is nothing short of genuine bravado to me.

For years now businesses have bought software because of what it could do but going forward, they’ll analyze what work it can actually complete and what measurable impact it creates. Companies that understand their users workflow deeply will likely have an advantage over those simply adding AI features for marketing purposes.

Giving AI access to customers context and allowing it handle repetitive tickets is one sure way that builds trust between an AI native help desk, this overall makes the system easy to maintain and simplify workflow