Essentially most customers focus on how natural an AI agent sounds and overlook how much assistance it can deliver. An AI agent being able to converse well is one thing and an AI agent that renders useful assistance is another and that goes to say that the part about action reliability really stood out to me. An AI can understand exactly what… Read more

I personally think that some of the most useful actions an AI agent can help you out with are the most boring ones. Actions like updating my subscriptions, looking up a customer’s info, creating support tickets or even checking up on my orders, as uninteresting as it sounds if an AI agent can help handle these things without someone stepping…

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The biggest risks that come with AI shopping agents would be in my opinion misleading. Sometimes the AI agent may not really understand your need and recommend something similar but very useless to your end result. That is why it is very important to double check and make sure that whatever is being suggested to you suites your needs and use case.

We’re subconsciously making AI agents focused on sales and making them bad at helping customers. There needs to be a balance between both of them, an AI sales agent shouldn’t just be thinking of getting a customer to buy but also to understand what they need and help them make better decisions. Even though sometimes helping a customer leads to…

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