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There’s a lesson I keep coming back to. The strongest SaaS products aren’t necessarily the ones with the most impressive AI demos. They’re the ones solving expensive problems. If your AI saves a company 5 minutes, that’s nice. If it saves a support team 500 hours every month, that’s different. If it prevents missed sales […]
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For years, the SaaS playbook was pretty simple; Build software, Charge per user, Add more users & grow ARR. AI agents are starting to break that model because we’re seeing SaaS companies move beyond AI copilots and into AI agents that actually perform work. Customer support agents are resolving tickets. Sales agents are […]
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