The shift is not just happening, its already here and its come with a big wave of change

For someone who’s new to chatbase and coming from zendesk, I’m finding the forum really informative and helpful

Choosing an AI customer support platform is not just about finding a chatbot that answers basic questions, the real goal is finding a system that can resolve complaints effectively while knowing when to handoff to a human agent.

I think there’s a fine balance on the platform when it comes to human handoff. AI handles the repetitive stuff and a human steps in when AI can’t handle a customer’s frustration or the customer actually requests for a Human Agent.