Don’t launch an AI support agent just because it looks impressive in a demo. These tests are important to determine whether the AI is ready to solve real world problems, test the consistency of the AI’s answers across different customers, test how many clients it can handle at once and test its knowledge base. A good AI customer support…

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This was well sourced and its not just about how to build a reliable AI customer support system, because having an AI that answers 90% of questions sounds amazing but if the other 10% are the customers with serious billing, technical or account problems, you need a really good system for handling them. AI can be the receptionist, assistant or… Read more

AI is becoming more of a co-worker and less of a tool. AI features now feel less like another tool to learn and more like a capable teammate that helps users make decisions, automate tasks and move faster.

Yes i have, at a train station recently. It was just so satisfying to interact with and the feedback was really helpful

When the conversation of using AI to understand customers came up in the past i was very skeptical it was practical, now i know better and seeing it play out is nothing short of genuine bravado to me.