MR-GIL
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For years, businesses have treated artificial intelligence in customer service as a digital receptionist, a polite but limited bot programmed to answer FAQs and deflect simple tickets. That era is officially over. In 2026, we have entered the age of Agentic AI, a fundamental leap from reactive chatbots to autonomous problem solvers capable of reasoning, […]
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Customers don’t always need human interaction when they have a straightforward question. If someone wants to track an order, reset a password, check a refund status, or find information about a product, they usually just want the problem solved as quickly as possible. This is where AI can have a major impact on customer experience. […]
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For over a decade the software as a service model reigned supreme as the undisputed king of business technology promising convenience scalability and predictable monthly costs. But a seismic shift is now underway one that industry insiders are calling the SaaSpocalypse. The culprit is not a rival subscription platform but generative artificial intelligence which has […]
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Chatbase makes building an AI support agent remarkably fast. Upload your docs, tweak a few settings, and you can have a working FAQ bot live in under 15 minutes . The platform supports 17+ AI models, so you’re not locked into one provider . But the credit-based billing is where things get tricky . Model […]
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run a 15 person agency paying 2500 a month for Salesforce. We use maybe 20 percent of it. I built a working clone with Claude Code in two days. Hosting is 30 bucks. Tempting right.<div></div><div>But I am the only coder here. If this thing breaks during a pitch, I am cooked. I also worry about […]
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The pace of innovation in artificial intelligence has reached a velocity that renders traditional software procurement cycles obsolete. A tool that was considered cutting edge just twelve months ago can now be replicated by a few hours of AI-assisted coding. This is not hyperbole but a fundamental property of a technology that improves at an […]
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For years, usage-based pricing was the golden child of SaaS, pay for what you consume, align cost with value, watch revenue scale with customer success. Snowflake, Twilio, and Stripe built empires on it. But 2026 is telling a different story. Finance teams are pushing back against unpredictable bills. Customers are optimizing their usage down, not […]
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I run a 15 person digital agency and we have been on Salesforce Sales Cloud for about three years. We are paying around 2500 dollars a month and honestly we only use a fraction of what it offers. Contacts, deals, task tracking, basic reporting. That is really it. I started playing around with Claude Code […]
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For years, usage-based pricing was the golden child of SaaS, pay for what you consume, align cost with value, watch revenue scale with customer success. Snowflake, Twilio, and Stripe built empires on it. But 2026 is telling a different story. Finance teams are pushing back against unpredictable bills. Customers are optimizing their usage down, not […]
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The software as a service industry is facing its most existential threat since the model was invented. The rise of agentic AI has triggered what industry insiders are now calling the SaaSpocalypse, a seismic shift that wiped over 285 billion dollars in market value from SaaS companies in just 48 hours during February 2026. This […]
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The software as a service model that has dominated the technology industry for the past twenty years is officially in its death throes. The signs have been building for some time, but the arrival of agentic artificial intelligence has accelerated the timeline dramatically. Traditional SaaS was built on a simple premise. Businesses would pay a […]
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AI is no longer just about automating support. It is becoming a core driver of brand loyalty and revenue. But success depends on shifting priorities away from deflecting customers toward fully resolving their issues, moving from rigid chatbots to adaptive agentic AI, and treating service as a competitive advantage rather than a cost center. Three […]
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