I think the biggest thing people miss when comparing these tools is the maintenance after launch. A chatbot can look great in a demo, but real customer conversations expose outdated docs, edge cases, missing context, and questions the team never anticipated.

Look beyond setup and compare how each tool performs in production. Chatbase is best for multi-channel support, integrations, workflows, and human handoff not just website FAQs. Voiceflow is stronger for conversation design. Tidio fits simpler small business chat needs. Zendesk and Intercom make the most sense if you already use their ecosystems.