The approval step is probably what I’d find most useful. With AI agents, it’s not just about making changes quickly it’s about knowing what changed and reviewing it before it affects live conversations. Backstage could be especially helpful for repetitive tasks: checking conversation trends, spotting knowledge gaps, updating instructions, and…

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Consistency is the more important benefit of AI agents. Automation is easy to measure in hours saved, but predictable execution can have greater long-term impact. An agent that follows the same support workflow, checks the right information, and consistently escalates edge cases can reduce variability in manual processes. But its…

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SaaS is shifting from tools users operate to systems they delegate work to. But adding an agent doesn’t automatically improve a product. The real test is whether it can reliably complete tasks, use the right context, act across relevant tools, and know when not to act.