Almost nobody hits that 80–90% number in practice. Real production numbers tend to land closer to 50–70% for straightforward queries, and your mileage depends heavily on how clean your help center is.<div>Intercom Fin publishes a 76% average resolution rate, which is among the more transparent benchmarks. But remember that’s an average across thousands of businesses your actual rate could be much lower or higher.</div>

I’ve used Chatbase and Tidio, and for a small business under $100/month, Chatbase is the one I’d pick. Setup was genuinely no code, it pulled accurate answers from my help docs, and having chat, email, and WhatsApp in one place saved me a lot of duct-taping. The analytics and suggestions also made improving it feel gradual instead of a rebuild every month.

The mistake is committing too early. Start with one agent, learn where it struggles, then split off specialists for the tasks that need deeper accuracy or domain knowledge. That way you’re not over-engineering before you understand real usage, and you’re not stuck with a jack-of-all-trades that’s mediocre at everything. One interface, many skills just build the seams in from day one.

I’ve noticed the shift from “tools I operate” to “teammates I delegate to.” The bar really is different I’ll forgive a clunky dashboard, but an agent that takes a wrong action erodes trust fast. What’s interesting is that the best ones seem to know their limits and ask before acting, which paradoxically makes them feel more capable, not less. I don’t think they’re just add-ons anymore, but I also don’t think every SaaS needs one. The ones that earn their place are where the work is repetitive and the context is rich enough for the agent to actually be useful. Curious whether others are seeing the same trust dynamic.

Absolutely — I think AI agents could genuinely become the new “search engine” for online shopping. Instead of juggling ten tabs, comparing prices, and scrolling through fake reviews, you’d just tell your AI what you need and let it do the digging. It’s convenient, and honestly, kind of inevitable.

• This reply was modified 1 month, 3 weeks ago by  Christabell.