For a small business, I think the biggest thing to look at isn’t just the monthly price, but how much work the platform creates after you launch. I have found Chatbase interesting for that reason. The ability to connect your existing knowledge, test the agent, monitor conversations, and improve it over time is more important to me than simply…

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The “after deployment” part is what I would focus on too. A chatbot can perform incredibly well in a demo and still create more work for the support team once real customers start asking unexpected questions. I would track things like successful resolutions, human handoffs, correction rates, and maintenance time alongside ticket reduction. If…

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The choice should depend more on the complexity of the tasks than on the number of agents. If the workflows share the same context and permissions, one agent can create a much smoother experience. But once the tasks require very different rules, data, or levels of access, specialized agents make more sense. The important part is making…

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