I don’t think every SaaS product needs to become fully autonomous. For some workflows, users still want control and visibility. The sweet spot may be software that can handle the routine work independently while keeping humans involved when the decision has real consequences. That changes what good UX means too. It’s no longer just about…

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A great product doesn’t help much if the right people never hear about it. What I would be most interested in is which channel produced users who actually stuck around. Getting 100 signups from a launch is very different from getting 30 users who actively use the product and bring others with them. That retention and referral signal seems much…

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I think the bigger question is what happens when the AI gets something wrong. A platform can automate a lot, but if agents have to constantly monitor, correct, and retrain it, some of the efficiency disappears. I would also pay close attention to the human handoff. If the agent can pass the conversation, customer context, and actions already…

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