Another benefit is how AI agents can help teams standardize the way work gets done. Rather than relying on different people to remember every step or carry out the same situation differently, the agent can follow defined processes consistently. That can be useful in support and operations, where small inconsistencies can quickly turn into…

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SaaS is being judged by how much task it can actually take off the user’s plate not just how many tasks it can automate. Once an AI agent can understand context, make choices and take action, providing details starts to feel less valuable. But that also raises the bar for reliability and judgment. If it’s going to act like a teammate, it needs…

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From what I’ve seen, getting the first 100 users is usually more about being willing to put yourself out there than finding some perfect growth hack. Talking directly to people, asking for referrals, sharing the product in the right communities and learning from early users can go a long way. I also think the unexpected channels are often the…

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The big test here is what actually makes the support team’s day easier. AI native tools sound great if they can resolve issues, keep context, route tickets and hand things off to humans without creating extra work. But Zendesk and Intercom are already pretty mature, so I’d be eager to hear from teams that have actually switched.