From what I’ve seen, getting the first 100 users is usually more about being willing to put yourself out there than finding some perfect growth hack. Talking directly to people, asking for referrals, sharing the product in the right communities and learning from early users can go a long way. I also think the unexpected channels are often the…

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The big test here is what actually makes the support team’s day easier. AI native tools sound great if they can resolve issues, keep context, route tickets and hand things off to humans without creating extra work. But Zendesk and Intercom are already pretty mature, so I’d be eager to hear from teams that have actually switched.

The real value of an omnichannel AI agent is having one source of truth rather than simply having AI everywhere. When knowledge, workflows, and customer context are managed centrally, it should reduce the headache of updating multiple systems and help keep responses consistent. But I also think each channel needs some flexibility, what works…

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This is one of the biggest challenges with adding AI to SaaS products. Customization can make the product much more useful for specific customers but every extra prompt, workflow, integration, or piece of business logic creates something the team has to maintain later. I’d probably focus on building flexible systems rather than heavily…

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