I’d probably launch without the waitlist too, especially if the product is already usable. A waitlist can tell you that people are interested, but actually watching someone use the product tells you where the real problems are. I’d rather have active users than having many people sitting on a list.

Yeah, I can see the shift too. Chatbase seems to be moving beyond just answering questions and more toward actually managing the support process. The Help Desk and Actions are probably the parts I’d be most interested in testing, because that’s where an AI agent starts becoming genuinely useful instead of just being another chat widget.

I think can it actually get things done? part is becoming way more important than how smart the chatbot sounds. A good agent that can check an order, update a subscription, or hand off with the full context is much more useful than one that just gives really polished answers. I’d be interested to hear how these platforms perform after a few…

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I’ve noticed this too. I don’t think AI will completely replace live chat though. The real value seems to be in handling the simple stuff instantly and helping visitors get to the right answer faster, while humans take over when there’s a serious buying decision or something the AI can’t confidently handle.