The way AI is gradually changing the meaning of “convenience” in online shopping intrigues me. Convenience used to mean having thousands of products available online, but now it’s becoming more about not having to sort through those thousands of options yourself.

What I like about this is that AI doesn’t necessarily take the salesperson out of the picture; it just changes when they need to step in. There’s really no point having a human answer the same basic questions all day when they could be handling the conversations where trust and actual decision-making matter.
So basically, salesperson still has his/her job secured.

I believe that we occasionally gauge the effectiveness of AI sales representatives by how well they guide clients along a funnel, even when the client may not yet be prepared to do so. Even a quicker path to the incorrect result is a poor customer experience.
AI sales agent should ultimately be able to perform its tasks judiciously and still be understanding to its clients and provide what they need.

I think the interesting thing is that we might not look for items at all, rather than asking “where can I buy this? or even get this?” We’ll tell an AI what we need, our budget and what’s important to us and let it do the hunting.

One thing I’ve noticed is that a really useful AI agent knows when it doesn’t have the answer and passes you to a human, instead of just guessing and making things more confusing

I personally feel that in any sector, AI assistance will be valued by the Customers because almost every customer is in dire need of speed or accuracy, those two things gives an edge to AI over human judgement and response.

Its the reality that I think we all need to come to .

I feel like when the Human steps in, it make things wayy easier. Resolving hat needs to be resolved