The predictably part really stands out to me. Businesses can plan around predictable processes much more easily than processes that depend on someone remembering to do something. That could end up being one of the more practical benefits of agents.
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‎One thing I’m watching closely is how companies handle mistakes. With normal software, an error might be annoying. With an agent that can change data, send emails, issue refunds, or modify an account, the same mistake can have real consequences.
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I think the answer depends on how different the jobs are. If support, sales, and onboarding need completely different context and permissions, specialized agents make more sense. Otherwise, one agent could keep things much simpler.

The biggest benefit for me would probably be saving time on the small changes. If I can tell it to update an instruction, check recent conversations, or look at a trend without digging through several menus, that adds up pretty quickly.