For a small business, I think the biggest thing to consider is how easy the chatbot is to set up and maintain over time. A low monthly price is great, but it loses its value if you need a lot of technical work to keep it accurate. I’d also be interested in hearing how well these platforms handle integrations and human handoffs in real-world use.…

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I think the real test is what happens after the AI is deployed, not how impressive the demo looks. Reducing repetitive tickets is great, but accuracy and how much effort goes into maintaining the system matter just as much. I’d also be interested in hearing from teams that have used these platforms for six months or more. Real-world experience…

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