There’s another thing worth looking at here. A good support AI shouldn’t just reduce the number of tickets, it should help you understand why customers are contacting you in the first place.

If the same question keeps coming up, maybe the problem isn’t the support team. Maybe the product is confusing or the documentation isn’t clear.

So after…

Read more

One thing I’d look at that isn’t really mentioned is the “cost of babysitting the bot.” A $50 chatbot sounds cheap until someone has to constantly check its answers, fix its knowledge, handle weird conversations, and clean up mistakes.

So I wouldn’t only ask, “Which chatbot can I afford for $100?” I’d ask, “Which one can actually take work off…

Read more