MR-GIL
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MR-GIL replied to the discussion
How Small Businesses Are Delivering Enterprise-Level Customer Experiences with A
A lot of small businesses focus on deflection rates, but customers don’t care about that. They care about getting their problem solved without repeating themselves. If the AI can hand off a conversation to a human with all the context intact, that’s where the experience actually feels seamless. That’s also the hardest part to get right.…
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MR-GIL replied to the discussion
Should You Price the Same Product Differently Across Sales Channels?
They just copy the same price everywhere because it feels fair and simple. But if a marketplace takes a 15 to 20 percent cut and the customer there is more price sensitive, matching prices is basically accepting lower margins for no good reason. That said, I get why consistency matters for trust. Customers do notice price gaps. So the smart…
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Did Anyone Regret Adding AI to Their SaaS?
I think a lot of teams add AI because they feel they have to, not because they’ve thought through what it actually changes. The maintenance burden is real. AI isn’t a one-time build. It needs constant tuning, monitoring, and updates as your product and customer needs evolve. I’ve also seen cases where AI features got ignored because they solved…
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