A big one for me is AI suggestions that create more work than they save. If I have to constantly review, correct, or dismiss AI generated recommendations, the feature quickly becomes another notification system.

The live Shopify integration makes this more compelling than a typical ecommerce chatbot by enabling order, customer, and cart lookups not just recommendations. Its value hinges on reliable handling of order status, inventory, and authenticated data, if consistent, it could resolve routine issues end to end.

The real shift is from chatbots to AI agents. Chatbots answer FAQs, while AI agents can take action checking orders, updating customer information, triggering workflows, and escalating complex issues with full context.

AI agents are more proactive than traditional live chat, they can compare products, explain pricing, qualify visitors, and guide them toward the next step without waiting for a question.

I think Chatbase is evolving from an AI chatbot into a broader AI support layer. With Actions, Procedures, human handoff, analytics, testing, and multichannel support, it can become part of the core support workflow.