I’d probably avoid building another general AI assistant. There are already too many of those. I’d rather pick one specific industry and solve one painful workflow extremely well.
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I’d start with one capable agent, but I wouldn’t try to make it do everything on day one. Once the workflows become complex enough, I’d split specific tasks into specialized agents where it actually improves reliability.
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I think the fastest way to get the first 100 SaaS users is to start with a specific audience rather than trying every growth channel at once. Personally, I would focus on solving a real problem for a small group, engaging with them in communities where they already spend time, and using their feedback to improve the product.<div> Referrals… Read more

I wouldn’t switch from Zendesk or Intercom based on AI capabilities alone. The real test is how well the platform handles complex tickets, escalations, and human handoffs in everyday operations. The biggest differentiator would be whether AI genuinely reduces the workload for support teams while maintaining a great customer experience.…

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