I think the fastest way to get the first 100 SaaS users is to start with a specific audience rather than trying every growth channel at once. Personally, I would focus on solving a real problem for a small group, engaging with them in communities where they already spend time, and using their feedback to improve the product.<div> Referrals… Read more

I wouldn’t switch from Zendesk or Intercom based on AI capabilities alone. The real test is how well the platform handles complex tickets, escalations, and human handoffs in everyday operations. The biggest differentiator would be whether AI genuinely reduces the workload for support teams while maintaining a great customer experience.…

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I think the biggest advantage is consistency. One agent across channels can reduce duplication and maintenance, as long as the workflows are flexible enough to handle the differences between each channel.

I think customization is valuable early on, but too much of it can become technical debt later. The key is keeping the AI flexible enough to evolve without rebuilding everything whenever the models or product change.