I think the real test starts after deployment. A chatbot can look impressive in a demo, but if its answers become inconsistent or the knowledge gets outdated, that’s where the problems show up. I’d pay close attention to how easy it is to maintain over time.

For a small business, I’d probably focus less on the number of features and more on how easy the platform is to maintain. A tool that works well and doesn’t require constant technical help could be more valuable than one with a longer feature .

I’d probably build around a problem that people already struggle with repeatedly, rather than trying to create something just because AI makes it possible. The AI should solve the problem, not be the whole reason for the product.