This is a really good way to put it. I think the “AI agent: I can help you do it” part is the biggest difference. Getting an answer is useful, but actually getting the problem solved without being sent through five different steps is what makes the experience better. And honestly, knowing when to hand things over to a human is just as…

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I’ve seen this happen too. Sometimes you can tell an AI is more focused on getting you to the next step than actually understanding what you’re asking. The response may be technically correct, but it still leaves you feeling like you weren’t really heard. I think the best AI sales agents should know when to sell and when to simply help. A… Read more

I agree with this. AI could definitely make it easier for smaller businesses to compete, but at the same time, getting noticed might become even harder. If an AI is deciding which few products to recommend from thousands of options, businesses will have to build real trust through good products, reviews, clear information, and a strong… Read more

I honestly think we’re heading in that direction. People don’t always want to spend 30 minutes jumping between different websites just to find the right product. If an AI agent can understand what I need, compare the options, check reviews and prices, and even help me make the purchase, that’s a much easier experience.