This is a much better way to evaluate these platforms than just comparing feature lists. I’d rather see actual resolution rates, escalation rates, and maintenance effort from a team that has been running one for six months.

Chatbase and Voiceflow stand out to me for different reasons. Voiceflow seems more focused on designing the conversation experience, while Chatbase seems to be moving more toward actually running customer support workflows.

One thing I’d add is that agents can make processes more visible too. When you have clear instructions, actions, and logs, it becomes easier to see where something went wrong instead of just finding out later that a task was never completed. That’s a pretty underrated benefit.