Christopher
-
Personalization was supposed to make shopping easier. Instead, it’s quietly shrinking what we see.<div></div><div>Buy one pair of running shoes, and suddenly every recommendation is convinced you’re a marathoner. Click a product out of curiosity, and it follows you for weeks. The algorithm gets more confident with every interaction, and your browsing experience slowly narrows around […]
-
<div>Most companies track how often their AI support gets things right. Almost none track what happens when it gets things wrong.</div><div></div><div>An AI hallucination isn’t a glitch. It’s the system confidently stating something false a 30-day return window that’s actually 14 days, a delivery date that doesn’t exist, a policy that was never real. And because […]
Viewing 1 - 2 of 2 discussions