I think the biggest advantage would be how quickly it can turn conversation data into practical improvements. If Backstage can identify recurring customer issues and then suggest specific changes to the agent, that could make ongoing management much easier. The approval step also gives teams a chance to review those suggestions before applying them.

I think the biggest advantage would be how quickly it can turn conversation data into practical improvements. If Backstage can identify recurring customer issues and then suggest specific changes to the agent, that could make ongoing management much easier. The approval step also gives teams a chance to review those suggestions before applying them.