I think the biggest benefit is reducing the friction between a customer having a question and actually making a purchase. If Chatbase can give accurate product recommendations and quick answers, it can make the whole process feel much smoother. But for returns, complaints, or unusual situations, having a human step in is still important.

I agree, especially with the point about AI not being able to fully understand human behavior. AI can spot patterns and qualify leads, but there’s still a big difference between recognizing a pattern and understanding why someone actually wants to buy. The best approach is probably to let AI handle the repetitive parts while keeping humans… Read more

I think the real test starts after launch. If people are calling it “vibe-coded”, I’d take that feedback seriously rather than getting defensive. Find out what users actually dislike, fix the biggest pain point, and keep improving from there. A simple product that solves a real problem is always better than a polished product that nobody needs.

I’d say the biggest difference would be an AI agent that can actually understand what I’m looking for and narrow down the options for me. Just recommending products isn’t enough if I still have to compare everything myself.

I think knowing when to escalate is a big part of good AI support, a smooth handoff with the full context can save everyone time and keep the customer from getting frustrated.