I think the production part is what really matters here. A platform can look amazing in a demo, but real customer conversations are messy and unpredictable. I’d be more interested in how well these agents handle edge cases, hand off to humans, and actually resolve issues without creating extra work for the support team.

I think it really depends on what the visitor needs. AI can be great for the quick stuff and for keeping people engaged when nobody from the sales team is available, but I wouldn’t want to lose the human option completely. For me, the interesting part is seeing whether AI can actually improve the quality of conversations, not just increase the number of chats.