The knowledge retention part is especially interesting. Teams lose a lot of useful knowledge when someone leaves or changes roles. Having an agent that can follow documented processes and retain the relevant context could make that transition much less painful.
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‎I still see AI as an add-on in some SaaS products, especially when it’s basically just a chatbot sitting on top of the existing features. The real change happens when the AI can actually perform actions and become part of the workflow.
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One thing I’d be watching closely is accuracy. Saving a few clicks is nice, but if I have to double check every change because I’m not sure the assistant understood what I asked, then some of that time saving disappears. The approval workflow helps, though.
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‎I can see specialized agents being especially useful when they have different permissions. A sales agent probably shouldn’t have the same access as an agent handling refunds or account changes. Separating those responsibilities could make the system safer too.
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I’d build for a very specific user rather than trying to make something everyone can use. If you can solve one person’s problem really well, you have a much clearer path to expanding later.

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