It seems like PocketBase can get you surprisingly far , but I think the real question is what happens once you have consistent production traffic and more complex SaaS requirements.<div>
</div><div>I’m particularly curious about authentication, backups, scaling, migrations, and how much custom work people eventually have to build around it.</div><div>
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I’m also interested in hearing real-world experiences with this. The live Shopify data aspect seems like the biggest difference compared with a traditional FAQ-based chatbot.

The order-status lookup and product recommendation features especially sound useful, but I’d be curious to know how reliable they are once real customer conversations start coming in. It would also be interesting to see whether merchants are actually seeing fewer support tickets after deploying it.

Would love to hear from anyone who has had it running in production for a few weeks or months.