AI Customer Experience Forums and Reviews | Olorundare | Favorites https://aicustomerexperienceform.com/members/michealglory40/activity/favorites/ Activity feed of Olorundare's saved posts. Wed, 28 Oct 2026 04:44:29 -0400 https://buddypress.org/?v=3.6.2 en-US 30 hourly 2 202880969a878353d6732bce026f64e8 Ashyra replied to the discussion AI Customer Experience: How AI Is Changing the Way Businesses Support Customers in the forum AI Customer Experience https://aicustomerexperienceform.com/index/topic/ai-customer-experience-how-ai-is-changing-the-way-businesses-support-customers/#post-1408 Wed, 26 Aug 2026 07:20:24 -0400 Reply to AI Customer Experience: How AI Is Changing the Way Businesses Support Customers

I like the point about measuring AI by the outcome instead of just how many conversations it can handle, getting a quick reply is nice, but if the customer still has to do all the work themselves, it hasn’t really improved the experience, i think AI becomes much more useful when it can actually help get things done, while still knowing when a…

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]]> 5b35f219ca4e47378a6da848470fb995 Ashyra replied to the discussion Will customers eventually prefer AI support over human agents for simple iss in the forum AI Customer Experience https://aicustomerexperienceform.com/index/topic/will-customers-eventually-prefer-ai-support-over-human-agents-for-simple-iss/#post-1407 Wed, 26 Aug 2026 07:18:33 -0400 Reply to Will customers eventually prefer AI support over human agents for simple iss

Honestly, I think most people will use whatever is less frustrating, if AI can solve a simple problem quickly, there’s not much reason to wait for a human, but the moment it starts misunderstanding you or sending you in circles, people will want a real person, so I think it’s less about preferring AI or humans and more about having the right…

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]]> c1178f00532aa6f01c737c2c1b74af81 Olorundare replied to the discussion SaaS and AI Alternatives: How Businesses Are Rethinking Their Software Stack in the forum SaaS and AI Alternatives https://aicustomerexperienceform.com/index/topic/saas-and-ai-alternatives-how-businesses-are-rethinking-their-software-stack/#post-1406 Wed, 26 Aug 2026 07:18:03 -0400 Reply to SaaS and AI Alternatives: How Businesses Are Rethinking Their Software Stack

This is a great point, especially the idea that businesses should evaluate software based on outcomes rather than feature counts. AI is making SaaS alternatives much more interesting because the real value is increasingly about how much manual work a tool can eliminate. I also agree that integrations, reliability, and total cost at scale…

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]]> a6dc990e367058c4a21cb1d6e245db74 Ashyra replied to the discussion Can AI Deliver Better Customer Experiences Than Traditional Support? in the forum AI Customer Experience https://aicustomerexperienceform.com/index/topic/can-ai-deliver-better-customer-experiences-than-traditional-support/#post-1405 Wed, 26 Aug 2026 07:16:41 -0400 Reply to Can AI Deliver Better Customer Experiences Than Traditional Support?

I think it really depends on the type of problem, if I just need a quick answer about something simple, I’d probably prefer AI because there’s no waiting around, but if I’m already frustrated or dealing with something complicated, I’d much rather talk to a person, having both options available without making it difficult to switch between them…

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]]> 29fbefe54430348f468b39c505b4b726 Ashyra replied to the discussion AI Customer Experience: How AI Is Changing the Way Businesses Serve Customers in the forum AI Customer Experience https://aicustomerexperienceform.com/index/topic/ai-customer-experience-how-ai-is-changing-the-way-businesses-serve-customers/#post-1404 Wed, 26 Aug 2026 07:14:53 -0400 Reply to AI Customer Experience: How AI Is Changing the Way Businesses Serve Customers

For me, problem resolution is definitely the biggest one, i don’t really care if I get a reply in a few seconds if I still have to figure out what to do next, if AI can understand the issue, actually take care of the simple stuff, and bring in a person when it can’t, that would make the experience so much better.

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