If I was launching an AI SaaS today, I’d avoid generic copilots or wrappers that just summarize or write emails.

It’s not SaaS with an AI feature anymore, it’s AI-first products that own end-to-end execution.

The real gap now isn’t content – it’s trust and execution. The stickiest problems in 2026 are where AI stops suggesting and starts…

Read more

For me you nailed the inflection point right now. The shift from software as a tool to software as a teammate is completely reshaping the SaaS model and what users expect.

I’d rather have 100 active users than 1,000 on a waitlist. Waitlists feel like traction but signups are easy. Real validation is people actually using it, hitting friction, and coming back. I’d launch early if usable, learn from drop-offs, and let feedback shape the roadmap – while still capturing interest for later. Goal isn’t biggest… Read more

For me it’s about what my support team needs, not AI-native vs traditional. AI-native is tighter because everything is built together. Zendesk / Intercom win on mature workflows, integrations, and reporting. I judge on resolution quality, context, handoffs, and how much work it actually removes.