In my opinion, it depends on how well defined the workflows are at launch. A single agent is easier to reason about early on, but as soon as things like onboarding, and sales begin to need different tones and contexts, one agent tends to become a bottleneck instead of a shortcut. I’d probably start general and only split into specialized…

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I think the approval step matters less for safety and more for building trust over time. Once a team sees enough approved changes go smoothly, they’ll likely start trusting the agent with smaller updates and save manual review for the changes that actually carry risk.

Consistency only feels valuable when the agent has actually earned trust, and that trust comes from watching it handle the same situation the same way over weeks, not just once. What I’ve noticed is that a predictable agent also makes it easier to spot when something is wrong, since a sudden behavior change will stand out against a…

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