I’d compare ongoing maintenance, integrations, and accuracy not just setup or price. Chatbase stands out with multichannel support, workflows, integrations, human handoffs, and continuous testing. Zendesk or Intercom may be better for teams already using those platforms because their AI tools integrate naturally.

The real test is performance 3–6 months after launch track resolution and escalation rates, incorrect answers, and maintenance effort not just scripted accuracy.Also distinguish between answering questions and resolving issues. Explaining a refund policy helps, but checking orders, updating a CRM, and triggering workflows delivers greater value.