I think the biggest expectation is moving from show me what’s happening to help me deal with what’s happening. That’s a pretty meaningful difference. Analytics and dashboards are still useful, but people increasingly want the next step handled too.

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‎I’d build something that saves people time but also connects directly to the systems they already use. AI generating an answer is nice, but AI that can update the CRM, create the ticket, send the email, and move the task forward is much more useful.

‎I think users care less about whether there’s one agent or ten agents and more about whether the experience feels seamless. If multiple agents can work together without making the user repeat themselves, I don’t really see a problem with specialization.

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‎I can definitely see the appeal. Managing an AI agent can turn into a lot of clicking around once you start dealing with knowledge, instructions, analytics and workflows separately. If Backstage can bring most of that into one conversation, that could save a decent amount of time.

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