This is a really balanced take on Ada. The reasoning engine and Playbooks are impressive, especially for enterprises that need strict control over complex workflows. But the implementation effort and pricing model are important considerations that often get overlooked when people talk about “agentic” AI.” I also think the key question is shifting from “Can AI resolve support tickets?” to “Can it do so reliably at a cost that makes sense for the business?” For large enterprises, Ada can make a lot of sense. For growing SaaS teams, platforms with more flexible pricing and faster implementation may offer a much better ROI. The comparison with Chatbase is especially interesting because it highlights how important predictable costs and integration flexibility are becoming.