This is a great perspective on how SaaS is evolving. I especially agree with the shift from feature focused products to outcome focused products. Customers don’t necessarily want more features they want less friction and better results. AI can play a major role here, but only when it actually helps automate work, solve problems faster, and improve the overall customer experience. Reliability, transparency, and trust are becoming just as important as innovation. In an increasingly crowded SaaS market, companies that consistently deliver measurable value will have a much stronger advantage than those simply adding more features.