This is a great point about the difference between automation and genuinely better customer experience. AI is most valuable when it can understand context and actually help customers complete tasks, rather than simply directing them to another page. I especially agree that human handoff matters. The best AI experiences should make the transition seamless, with the conversation history and customer context carried over so people don’t have to repeat themselves. For me, problem resolution is where AI has the biggest potential. Faster responses are useful, but actually resolving an issue without unnecessary back and forth is what creates a memorable customer experience.