This is a great perspective on where AI customer support is heading. The shift from simply answering questions to actually resolving customer issues is probably one of the biggest changes happening in support right now. I especially agree that integrations, conversation data, and human escalation are just as important as the AI itself. A chatbot that gives impressive answers but cannot take action or handle edge cases has limited value. Ultimately, businesses should measure AI by outcomes: fewer repetitive tickets, faster resolutions, better customer experiences, and more time for human agents to focus on complex problems. That’s a much better benchmark than simply asking whether a support tool has AI.