This is a great breakdown of what businesses should actually consider when choosing an AI customer support platform. I especially agree that the focus should move beyond simple chatbot responses toward real automation. Accuracy, integrations, human handoff, analytics, and the ability to take actions are what can turn AI support from a basic FAQ tool into a real part of the customer experience. I also think pricing and scalability deserve more attention. The cheapest platform isn’t necessarily the best value if it can’t handle the workflows a business needs as it grows. Ultimately, the right Chatbase alternative depends on the specific business, its customers, and how much of the support journey it wants AI to handle.