I think the biggest thing to evaluate in a Chatbase alternative is **how well the AI actually resolves customer issues**, not just how impressive the chatbot looks. Pricing and AI accuracy are important, but integrations, automation, and human handoff can make an even bigger difference in day to day support. A platform that can understand context, use company knowledge, take useful actions, and escalate when necessary is much more valuable than one that simply answers FAQs. I’d also look closely at pricing at scale. The starting price can be misleading if usage grows quickly. For me, the key question would be: **Does the platform genuinely reduce support workload while improving the customer experience?**