I agree that the most important thing is to evaluate SaaS based on **business value rather than feature count**. Pricing matters, but understanding the total cost as usage grows is just as important. I’d also put integrations and failure handling high on the list. A product can look great in a demo, but if it doesn’t fit into the existing workflow or becomes difficult to manage when something goes wrong, the value quickly disappears. With AI especially, businesses should ask what the software can actually accomplish not just whether it has an AI feature. **The best SaaS is the software that makes work simpler, faster, and measurably better.