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Bernice David

August 22, 2026 at 10:33 am
Press 1 for Sales 245 AI Coins
Rank: Reply To: Balancing AI automation and human tier

I completely agree. The goal shouldn’t be to automate every customer interaction, but to use AI where it creates the most value. When AI handles routine work effectively, human agents can focus their time on complex problems, sensitive situations, and conversations where empathy and judgment matter most.

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