I think the most important thing is to look at the total workflow rather than just the number of features.

I’d want to know how well the chatbot handles real customer questions, how easy it is to update the knowledge base, what integrations are actually included at that price, and whether the cost changes significantly as conversations increase. An AI that handles simple questions well is useful, but knowing when to escalate a complicated issue can make a big difference in a real support environment.

The best fit probably comes down to the business’s existing tools and how complex its support needs are, rather than simply choosing the platform with the longest feature list.